FAQ
How long does shipping take?
Shipping is free on every order. Most orders arrive within 7 to 15 business days, and you get a tracking link by email as soon as your order ships.
What is your return policy?
You are covered by a 30 day money back guarantee. If the product is not right for you, contact us and we will make it right. See our Refund Policy for the details.
How does the Neck Reset work?
It uses gentle heat and massage to relax tight neck and shoulder muscles. You charge it over USB, wrap it on, choose your mode, and relax for about 10 to 15 minutes.
Is my payment secure?
Yes. Checkout is encrypted and your card details are handled by our secure payment processor. We never see or store your card number.
How can I reach you?
Email us any time at support@getaxiom.com or use our Contact page. We reply within one business day.





